Most of our rebuilding and regulating work is performed at our Workshop, in Great Barrington, MA. Stop by to see us, and our pianos.
Who we are
Click here to learn more about our featured local artist, Joan Griswold
Terry Flynn
Owner, Master Technician, Tuner, Benevolent Overlord
Terry Flynn is a master piano technician who has been a passionate music lover all his life. From an early age, with an innate appreciation for tone, words and melody, he began composing and performing music. He wrote songs and instrumentals for plays, short films and commercials. He inherited an instinct for craftsmanship from his father, an accomplished amateur classical violinist and professional engineer who taught his sons to work with a wide range of materials and tools…
/ After European travel and performance, Terry attended Western Connecticut State University (WCSU) where he graduated summa cum laude with a BA in Music and Liberal Arts. While in school, his love of music and pianos led him to begin work on tuning and restoring pianos. He had the good fortune to be tutored by his friend and neighbor, the late master piano technician, Frank Dillingham.
Terry developed a thorough understanding of the mechanics of pianos and the techniques required to achieve superb results. He also acquired specialized tools and skills from his association with Frank’s protege, Kim Muller, who had extensive training at the Steinway factory and concert services in Hamburg and Berlin. Terry and Kim established a workshop in Connecticut to restore and sell Steinway grand pianos combining the best practices and materials of NY and German pianos.
Together they restored Steinway grands for homes and performance venues throughout New England, including many clients in the Berkshires. Kim eventually settled in Freiburg, Germany, and in 2012, Terry moved his workshop and home to Great Barrington where Flynn Pianos has become an important contributor to musical life in the area.
The quality of Terry’s work can probably best be described via the comments of his clients:
“You will find yourself in the company of a man who has devoted his life to all things piano.”
“He is both patient and passionate about his work.”
“The sound and feel of the piano was amazing. My Steinway B had never felt or sounded better.”
“He took the time to understand the type of sound and action I enjoy.”
“Under their great care, with new hammers, voicing and regulation, the piano had metamorphosed into a new instrument with a beautiful, vibrant, warm tone.”
“He is the absolute best.”
“My piano now possesses the dynamic range, subtlety of touch, singing tone, and orchestral clarity of a Steinway at its best. I could not be happier with their work”
“I couldn’t believe the outcome he was able to achieve — the sound is full and rich and the action is exactly the way I like it. The quality of his work is outstanding and the process could not have been better.”
“To have such a resource in this rural area is amazing; Terry is a pleasure to work with.”
Marianka Madey
Senior Technician, Tuner
A recently returned native of Columbia County, Marianka delights in the complex mix of mechanics, sound, and a bit of magic that is piano technology. Her musical training, aptitude for meticulous handwork and patience are a natural fit for the work.
She began her training in 1994 at the North Bennet Street School in Boston, followed by an internship at Tanglewood and a few years of work in the Boston area before relocating to the San Francisco Bay Area. She cherished the places, the people, and their pianos that she grew to know over nearly two decades there. But eventually the pull of family brought her back to New England in 2017…
/ The prospect of starting over again and building a new business was daunting. It became less so after a phone conversation with Terry Flynn concerning a family piano, and a resulting invitation to visit Flynn Pianos when she returned east. After meeting with Terry and Iris Tuomenoksa, Marianka found an unexpected friendship and a professional relationship that holds tuning and technical work to mutually high standards. This collaboration has allowed her to continue growing as a technician, to discover the extent of musical enterprise in the area, and to reconnect with people from her past through the lens of her career.
Marianka enjoys being invited into people’s homes and helping them to fully enjoy the sound, feel, and experience of their piano. She also values the connection to the musical world through meeting pianists and other musicians, both as a technician and as a cellist.
Aster Sable
Manager, Technician, Tuner, Voicer
Aster has been working for Flynn Pianos part time since the spring of 2018 after graduating from Westfield State University. They enjoy gardening, reading, riding their bike, hiking, and making art.
Luke Augusta
Junior Technician, Apprentice Tuner
After years of tinkering on his own piano, Luke joined the team at Flynn Pianos to learn more about the craft. Mainly focused on action regulation, he cares just as much about how a piano feels as how it sounds. He is a multi-instrumentalist and has studied and worked with The Creative Music Studio and Medeski Martin & Wood. He is also a writer and visual artist, and feels uncomfortable writing about himself in the third person.
Stephen Bluhm
Apprentice Tuner, Apprentice Technician
Stephen joined Flynn Pianos in 2024, making the jump from the tech industry to learn piano technology. An acclaimed songwriter and performer, Stephen purchased a Steinway L from Flynn Pianos in 2021. During the search for a great piano he realized he was just as interested in the technical side of pianos as the musical. When he visited Flynn Pianos he instantly recognized and appreciated Terry and the rest of the staff’s clear love of the instrument and their eagerness to share knowledge.
/ Previously, Stephen moved to Hudson, New York from Pennsylvania in 2010 to help open Club Helsinki. Soon after that, he joined Etsy’s Hudson office where he worked as a writer and editor for over 12 years. He began performing original electronic music while studying audio production at Temple University, drawing comparisons to Morrissey and David Byrne. In 2024, he released a chamber pop album, Out of the Nowhere Into the Here, recorded with the Steinway L and a dozen orchestral musicians, which drew praise from Mike Watt and members of The Magnetic Fields.
Having now been on both sides of buying a piano from Flynn, Stephen has a unique perspective, and an even deeper appreciation of the fine craftsmanship and attention to the minutest details that go into each piano we care for.
Ryan Mix
Registered Piano Technician, Tuner, Crane School of Music
Ryan’s presence in Berkshire county began in 2000 when he joined the stage crew at Ozawa Hall at Tanglewood. He continued to return to Lenox annually between academic years first as a student and then as an instrumental music teacher in public schools in Rochester, NY. After converting a diesel bus to run on vegetable oil in 2004, a colleague piano technician at Tanglewood recommended Ryan consider the field of piano technology due to his interest in music and mechanics.
/ Ryan began his training in piano maintenance at the University of Western Ontario in 2007, graduating with a certificate in piano technology, and proceeded to earn a Master’s Degree in piano technology at Florida State University in 2010. During this time, Ryan continued to return to the Berkshires in summer time to support Tanglewood – serving as both assistant stage manager and piano technician. Ryan worked for Flynn Pianos between 2018 and 2023 during which time he was the principal piano technician at Music Mountain in Falls Village, CT, as well as an on-call technician for Tanglewood’s Linde Center. While at Flynn Pianos Ryan served primarily as a senior technician, regulating dozens of piano actions to the highest standards of playability and performance, adjusting each action to suit the needs of the player in terms of strength, comfort, tonal needs, and budget. As a tuner, Ryan tuned aurally and was lauded for his pleasing temperaments and thoughtful, patient approach.
In September of 2023, Ryan accepted a position at Crane School of Music in Potsdam, NY.
Flynn Pianos 